A reason to never buy American again. Service department unable to go beyond the presenting problem

Chapman Service has always been the best in Yuma, in my experience. We come away with peace of mind, and that's a value that can't be overstated!

Muy buen vendedor y muy buen trato de Victor Hughes😍, muchas gracias, para todo el personal

I had an outstanding experience working with Armando at Chapman GMC in Yuma. I had been searching for the right Yukon XL Denali for quite some time and had several frustrating experiences with other dealerships along the way. Armando was professional, responsive, and straightforward throughout the entire process. Since I was purchasing the vehicle from Texas, communication was extremely important. Armando answered my questions, provided the information I requested, and helped make the transaction as smooth as possible despite the distance. What stood out most was that I never felt pressured. He was easy to work with, transparent about the vehicle, and followed through on what he said he would do. In today's market, that level of customer service is hard to find. If you're looking for a vehicle and want to work with someone who is honest, professional, and responsive, I highly recommend asking for Armando. Thank you again for helping me find my Yukon XL Denali!

Excellent purchase experience! Thanks a lot to mr. Haro salesman for take the time for explaining everything…..

Great experience, very professional! I was in and out in about 2 hours, communication between office and myself was great and on point

We recently purchased a new 2026 Tahoe from Chapman Yuma and I want to separate two very different experiences we had during the process. First, our salesman Manuel was excellent. He was patient, professional, helpful, and worked with us throughout the entire purchase. We genuinely appreciated the way he treated us and were very satisfied with his customer service. Unfortunately, our experience with finance manager Joseph Schwaderer in the finance department was completely different. From the beginning, I made it very clear that I did not want extended warranties, additional protection packages, or GAP coverage through the dealership. Despite repeatedly declining these products, the finance manager continued pushing them aggressively and presented the pricing in a way that felt very misleading. At one point, we were told GAP would cost one amount by itself, but if we bundled warranties with it, the payment would supposedly only increase by a few dollars more per month. This ultimately added approximately $6,000–$6,500 in add-ons to our deal. After reviewing the paperwork more carefully afterward, I discovered additional concerns with how the financing was structured. When I declined the dealership add-ons, the payment and interest figures changed in a way that was never properly explained upfront. When I questioned this, I was told the lower rate was tied to purchasing the warranties as part of a “package,” which was never clearly disclosed during signing and did not make sense to me. What was most frustrating was how difficult communication became once the deal was completed. Over the course of several days, I made repeated calls trying to resolve concerns with the financing and add-ons. Although I eventually received responses, it felt like I had to constantly follow up just to get updates or movement on the issue. The process became far more stressful and time-consuming than it should have been before the unwanted products were finally removed and corrected. After securing GAP coverage independently through our own financial institution for a fraction of the dealership’s price, the numbers changed significantly and our payment ended up being roughly $100 less per month without all the add-ons we originally declined. I understand dealerships offer products and services during financing, and I fully respect that. However, customers should never feel pressured or pushed into products they clearly stated they did not want. Again, Manuel did a great job and deserves recognition for his professionalism. Unfortunately, our experience with the finance department left a very negative impression and took away from what should have been an exciting vehicle purchase.

Carlos w/ Chapman Chevrolet Service Department was absolutely amazing. Always kept me up to date on all issues with my truck. Sadly, the Extended Warranty with DLP was absolute trash and never responded to any emails, and even with calls they would lie and push the goalposts back further. However, Carlos was on the ball and made sure everything was as good as good can be. I have no issues with Chapman Service and will gladly take my truck back there anytime i need anything done, because i know there is an advocate in the service department for the public :).

We are very happy with the Professional and Personal care provided by the sales team. A special thank you for Evis Perez in service Ryan Weick in sales & Jesse Ramirez Finance Manager. Thanks again, Mike & LuSandra Dahin

Service was good but mechanic forgot to put back some bolts could be faster when you have an appointment

they were ok to deal with but I question the service department pushing extras you may or may not need

Jesus was excellent in the sales process. He kept the process moving forward and kept his Manager Nathan engaged. After discussion and deliberation, we were able to close the deal. I felt I was treated very fairly and I'm extremely satisfied with my new EV Equinox.

It was a painless experience. Everyone I spoke with was very professional and helpful. I would highly recommend them.

Great service and was greeted up arrival. All my questions were answered. Had no problems understanding everything explained after the service was completed.

Everyone was very welcoming, friendly, and patient. This was the best car buying experience ever!